Researchers at Ohio State University studied how 750 people reacted to different types of apologies, and found the six steps you need to follow for the PERFECT apology . . .
- Genuinely say you’re sorry.
- Explain and acknowledge what went wrong.
- Admit it was your fault.
- Repent for what you did.
- Offer up a way to fix the problem you caused.
- Ask for forgiveness.
And no matter how you apologize, make sure to do it in PERSON. That makes the chances of the person accepting your apology go way up. (Cleveland Plain Dealer / Daily Mail)
Comments