Researchers at Ohio State University studied how 750 people reacted to different types of apologies, and found the six steps you need to follow for the PERFECT apology . . .
- Genuinely say you’re sorry.
- Explain and acknowledge what went wrong.
- Admit it was your fault.
- Repent for what you did.
- Offer up a way to fix the problem you caused.
- Ask for forgiveness.